Banking Department-Corporate Customer Service Associate

Overview

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Responsibilities

• Customer Service, Reporting and Operational Support (80%)
  • Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others.
  • Collect customer’s identification documents in accordance with the bank’s KYC policy.
  • Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners.
  • Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures.
  • Research and resolve customer problems, acts as customer liaison between other bank departments when necessary.
  • Prepare bank correspondences to customers and handle any returned mailing.
  • Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
  • Input, maintain debit cards within system.
  • Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services.
  • Review and consolidate inactive accounts for processing of abandoned. property in accordance with bank policies and procedures.
  • Conduct internal account reconciliation.
• Compliance (20%)
  • Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
  • Send, process and follow up RFI.
  • Identify and escalate compliance related red flags or suspicious activities.
  • Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules.

Qualifications

• Bachelor’s degree in business or related field is required; master’s degree or above is preferred.
• At least 3 years of work experiences in banking business and banking operation is required for Associate level.
• Demonstrate adequate knowledge of banking products and services, and banking operational procedures.
• Bilingual ability in Mandarin (verbal & reading proficiency) is required.

Pay

Pay Range: Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications. USD $42,000.00 - USD $90,000.00 /Yr.