Banking Consultant (Waikiki)

About the role

First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Waikiki Branch. You will deliver an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating digital banking options, fulfilling day-to-day transactional needs, and advising on the full range of financial products and services. You will also identify referral opportunities to subject matter experts or relationship bankers.

Responsibilities

• Proactively engage with customers to identify their financial needs.
• Demonstrate digital banking options to customers.
• Fulfill customers’ day-to-day transactional needs.
• Advise customers on financial products and services to suit their needs.
• Identify and refer opportunities to subject matter experts or relationship bankers.

Requirements

• Associate’s degree in a business-related field, equivalent work experience, or a high school diploma/GED with 2 years’ experience in a sales and service environment.
• 2 years of cash handling experience.
• 2 years of experience in customer service, referrals, and sales.
• Professional-level bilingual capability in English and Japanese (reading, writing, speaking) preferred.
• Retail/branch banking experience in operations and sales or similar financial services experience preferred.
• Extensive knowledge of banking/financial products and services; ability to comprehend finance and credit concepts.
• Welcoming presence when interacting with customers.
• Strong verbal, written, and interpersonal communication skills.
• Digitally savvy with confidence in using digital banking technology for routine needs.
• Detail-oriented with excellent follow-through.
• Agile and resourceful in a fast-paced, changing environment.
• Upbeat, positive, growth mindset, and quick learner.
• Ability to work independently and as part of a team.
• Ability to handle confidential matters judiciously.

Pay

Pay range is $21.50–$25.50/hour, plus sales incentives.

Schedule

Monday–Friday, 8:00 AM–4:30 PM (hours may vary).