Banking Center Manager III

About the role

This position involves leading and managing a banking center team to execute strategic initiatives, promote a positive work culture, and represent the organization professionally in the community.

Responsibilities

• Provide strategic leadership by coaching, leading, and managing the team; fostering associate engagement; and modeling company culture.
• Drive sales and business development through implementing advice-driven sales processes, coaching sales activities, and building relationships with clients and partners.
• Ensure exceptional client experience by delivering prompt, effective resolution of issues.
• Manage team operations, including recruiting, training, developing, and mentoring staff; fostering teamwork; and conducting performance evaluations.
• Maintain compliance and risk management by adhering to regulations, policies, and internal controls, and implementing risk mitigation practices.
• Oversee operational efficiency by monitoring metrics, controlling expenses, and partnering with operations teams to improve processes.

Qualifications

Bachelor's degree or 5-10 years related experience; ability to perform all duties satisfactorily with reasonable accommodations.

Skills

• Leadership
• Communication
• Client service
• Operational management
• Technical Skills: Proficiency in Microsoft Office and Salesforce
• Certifications: None required; compliance with background checks and S.A.F.E Mortgage Licensing Act necessary