Banking Center Manager III

Responsibilities

• Strategic leadership: Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively; model and demonstrate First Horizon Bank (Firstpower) culture; promote a positive work culture by increasing and supporting associate engagement; represent the company professionally, including involvement in the local market/community through civic organizations or community groups.
• Sales and business development: Implement and coach an advice‑driven sales process; provide one‑on‑one coaching, inspect, and recognize sales activities and behaviors; establish and nurture relationships with key clients and partners to expand the client base; proactively collaborate with and refer to key line‑of‑business partners to lead and promote effective One Team partnerships; develop the market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.
• Client experience: Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Team management: Recruit, train, develop, and retain a high‑performing retail banking center team; lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with Purpose, Values, and Action to deliver financial guidance and support; provide regular coaching, feedback, and performance evaluations to banking center team members; foster a collaborative and inclusive work environment that promotes teamwork and professional growth; mentor less experienced Banking Center Managers.
• Compliance and risk management: Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics; ensure all associates complete required training; implement effective risk‑management practices to minimize potential financial and operational risks.
• Operational efficiency: Lead and manage operational excellence for the banking center; monitor operational metrics and implement improvements as needed; partner with Retail Operations team to address operational concerns; responsible for controlling operational and administrative expenses.
• Other job‑related duties: Perform other job‑related and special duties as assigned.

Supervisory Responsibilities

• Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with organization policies and applicable laws.
• Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor’s degree (B.A.) from a four‑year college or university; or 5‑10 years of related experience and/or training; or an equivalent combination of education and experience.
• Computer and office equipment skills: proficiency with Microsoft Office suite and Salesforce.
• Certificates, licenses, registrations: None required.
• NMLS: As part of the employment process, you must meet the requirements of a background credit check; this position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations; ongoing employment is contingent upon meeting all such requirements.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary