Banking Center Manager I

About the role

This leadership position involves managing a banking center team to execute strategic initiatives, promote a positive work culture, and represent the organization in the community.

Responsibilities

• Leadership & Team Management: Recruit, train, develop, and motivate staff; provide coaching, feedback, and performance evaluations; foster an inclusive, collaborative environment.
• Sales & Business Development: Implement advice-driven sales processes, build relationships with clients and partners, and proactively pursue local market opportunities.
• Client Experience: Ensure exceptional service, promptly resolve issues, and enhance client satisfaction.
• Compliance & Risk Management: Collaborate to ensure regulatory adherence, internal controls, and risk mitigation; oversee associate training.
• Operational Efficiency: Monitor operational metrics, manage expenses, and partner with operational teams to optimize center performance.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong leadership, sales, and communication skills.
• Proficiency in Microsoft Office and Salesforce.

Supervisory Responsibilities

• Direct and evaluate staff.
• Handle hiring, training, performance management, and resolve employee issues.

Additional Requirements

• Ability to meet background and licensing checks as per regulatory standards.
• No specific certificates required.