Banking Center Manager I

About the role

This role entails overseeing the operations, sales, profitability, and regulatory adherence of a banking center. It emphasizes delivering high‑quality, accurate, and timely customer service while leading a team.

Responsibilities

• Strategic Leadership: Coach and manage the team to execute initiatives, promote a positive work culture, and represent the organization professionally in the community.
• Sales & Business Development: Implement advice‑driven sales processes, build client relationships, and proactively expand market presence through networking and local engagement.
• Client Experience: Ensure exceptional service and resolve customer issues promptly.
• Team Management: Recruit, train, develop, and motivate staff, providing regular feedback and fostering teamwork.
• Compliance & Risk Management: Collaborate to ensure regulatory adherence, internal controls, and risk mitigation while completing required training.
• Operational Efficiency: Lead operational excellence, monitor metrics, and control expenses, partnering with relevant teams to address concerns.
• Supervisory Responsibilities: Hiring, training, evaluating performance, and addressing personnel issues.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficiency in Microsoft Office and Salesforce.
• Strong leadership, communication, and customer service skills.
• Ability to manage compliance, develop teams, and drive sales.
• Must pass background checks and meet regulatory compliance requirements.
• Physical demands primarily involve office‑based activities.