Banking Center Manager - Edmond (33rd & Broadway)

Duties

• Build and maintain relationships with customers to help identify financial products and services
• Generate sales leads and referrals through community outreach activities and on-site visits with local businesses
• Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and conducting performance evaluations
• Aid customers with concerns or questions regarding accounts
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner
• Create stability and cultivate an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Ensure audit/compliance procedures and Personal Banking policies are followed, while maintaining the highest level of customer service
• Avoidance of security breaches by ensuring security measures are adhered to regarding opening and closing procedures

Requirements

• A minimum of three years recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals within a goal and/or commission-based environment
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner
• Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for the sales and referral activities established for this position
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
• Availability to work weekends and/or extended hours as required to support the banking center

Skills

• Excellent client service skills, including interpersonal and communication skills
• Excellent organizational skills
• Proficiency in all Microsoft applications (Word, Outlook, Excel etc.)

Preferred Skills

• Extensive knowledge and familiarity of banking products and services
• Bilingual (fluent verbal and written English/Spanish)