Banking Center Manager

About the Role

The Banking Center Manager is responsible for the growth and profitability of the banking center. This position directs and manages a branch services team to ensure exceptional client satisfaction and retention, compliance with all applicable operational policies and procedures, and performance alignment with assigned targets and objectives.

Responsibilities

• Assist clients with processing transactions, such as deposits, withdrawals, payments, money orders, official checks, or cash advances, resolving complaints or account discrepancies, and answering questions.
• Meet client’s needs by listening and identifying the proper b1BANK product or service for the client.
• Track, record, report, and store information related to transactions, bank supplies, and clients, ensuring all information is accurate and complete.
• Handle currency, transactions, and confidential information in a responsible manner.
• Maintain and balance cash drawers and reconcile discrepancies as needed; may be responsible for multiple drawers (Teller, Vault, and/or ATM).
• If responsible for Vault and/or ATM, keep cash stocked appropriately.
• Package cash and roll coins to be stored in drawers or the banking center vault.
• Onboard new clients while identifying the right products and services by following Client Experience steps.
• Manage existing client’s bank accounts, including:
  • Opening and closing accounts
  • Placing stop payments
  • Issuing debit and gift cards
  • Check ordering
  • Online Banking and additional electronic services setup
  • Filing disputes
  • Wire Agreement onboarding
  • Problem-solving on client queries
• Serve as an expert on b1BANK products and services.
• Promote a positive environment for team members and clients.
• Maintain logs and audits, including the All-In-One Log, Daily Checklist, Monthly Operational Audit, and Security Monthly Audit.
• Pull and actively contact clients on the NSF List each day by the deadline.
• Oversee timely submissions required by other departments.
• Facilitate and lead Weekly Connection Meetings.
• Manage scheduling for banking center team members.
• Coach and mentor banking center team members, including Quarterly Touchpoints and Annual Performance Evaluations.
• Support team with higher transaction limits and approvals.
• Resolve client concerns professionally, timely, and with excellent communication.
• Ensure the banking center is clean, safe, and appearance is maintained.
• Maintain a clean, organized work area and a professional appearance.
• Use software to track bank information and generate reports.
• Follow all bank financial and security regulations and procedures.
• Adhere to b1BANK’s Five Guiding Principles in behavior and interactions with clients and colleagues.
• Represent the bank in the community through volunteering.
• Develop, maintain, and grow deposit and loan portfolios assigned to the banking center.
• Identify opportunities to meet client needs through non-interest income products such as Treasury Management and Credit Card products.
• Meet or exceed annual deposit and loan goals set by Market Leadership.
• Participate in civic responsibilities by serving on boards (e.g., chamber of commerce, workforce development, Kiwanis, Lions Club, Junior League).

Requirements

• High school diploma or equivalent is required; Bachelor's degree is preferred.
• Four (4) years of banking experience is required.
• One (1) year of leadership experience is required (experience can run concurrently).
• Ability to pass a background check.
• Exceptional time management, communication, client experience, and computer skills.
• Bilingual may be preferred.
• High level of accountability, efficiency, and accuracy.
• Professional appearance and courteous manner.