Banking Center Manager

About the role

The Banking Center Manager is responsible for the growth and profitability of the banking center. This position directs and manages a branch services team to ensure exceptional client satisfaction and retention. The Banking Center Manager is responsible for compliance with all applicable operational policies and procedures, and performance alignment with assigned targets and objectives.

Responsibilities

• Teller Job Duties:
  • Assist clients with processing transactions, such as deposits, withdrawals, payments, money orders, official checks, or cash advances.
  • Resolve complaints or account discrepancies and answer questions.
  • Meet client needs by listening and identifying the proper b1BANK product or service.
  • Track, record, report, and store information related to transactions, bank supplies, and clients, ensuring all information is accurate and complete.
  • Handle currency, transactions, and confidential information responsibly.
  • Maintain and balance cash drawers and reconcile discrepancies as needed.
  • Responsible for multiple drawers (Teller, Vault, and/or ATM drawers).
  • If responsible for Vault and/or ATM, keep cash stocked appropriately.
  • Package cash and roll coins to be stored in drawers or the banking center vault.
• Client Service Representative Job Duties:
  • Onboard new clients while listening for the right products and services by following Client Experience steps.
  • Manage existing client bank accounts by facilitating:
    • Opening and closing accounts
    • Placing stop pays
    • Issuing debit and gift cards
    • Check ordering
    • Online Banking and additional electronic services setup
    • Filing disputes
    • Wire Agreement onboarding
  • Problem solve on client queries.
  • Expected to be an expert on b1BANK products and services.
• Management Job Duties:
  • Promote a positive environment for team members and clients.
  • Track, record, report, and store information related to transactions, bank supplies, and clients, ensuring all information is accurate and complete. This includes the All-In-One Log, Daily Checklist, Monthly Operational Audit, and Security Monthly Audit.
  • Pull and actively contact clients on the NSF List each day by the deadline.
  • Oversee timely submissions required by other departments.
  • Facilitate and lead Weekly Connection Meetings.
  • Manage scheduling for banking center team members.
  • Coach and mentor banking center team members as needed. This also includes Quarterly Touchpoints and Annual Performance Evaluations.
  • Support team with higher transaction limits and approvals.
  • Resolve client concerns professionally, timely, and with excellent communication.
  • Ensure the banking center is clean, safe, and appearance is maintained.
  • Keep a clean, organized work area and a professional appearance.
  • Use software to track bank information and generate reports.
  • Follow all bank financial and security regulations and procedures.
  • Live by b1BANK’s Five Guiding Principles that guide behavior and interactions with clients and each other every day.
  • Represent the bank in the communities served by volunteering.
• Business Development Job Duties:
  • Develop, maintain, and grow deposit and loan portfolios assigned to the banking center.
  • Identify opportunities to meet client needs through non-interest income products such as Treasury Management and Credit Card products.
  • Meet or exceed annual deposit and loan goals set by Market Leadership.
  • Participate in civic responsibilities by serving on the board of a chamber of commerce, workforce development, Kiwanis, Lions Club, Junior League, etc.

Requirements

• High school diploma or equivalent is required.
• Bachelor’s degree is preferred.
• Four (4) years of banking experience is required.
• One (1) year of leadership experience is required.
• Ability to pass a background check.
• Exceptional time management, communication, client experience, and computer skills.
• Bilingual may be preferred.
• High level of accountability, efficiency, and accuracy.
• Professional appearance and courteous manner.