Banking Center Manager - Anthem

About the role

Banking Center Managers lead a team of sales and service professionals to meet and exceed sales goals and service customers. This position is responsible for managing the daily operations of a medium to large banking center and supervision of typically ten or more associates.

Responsibilities

• Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services.
• Assist clients with concerns or questions concerning their accounts, including explaining service charges, statement problems, and product features.
• Generate sales leads through community outreach activities and develop business partners while building internal relationships.
• Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations, and compliance guidelines, while modeling the same.
• Ensure audit and compliance procedures of the center are followed while maintaining the highest level of customer service.
• Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates.
• Ensure that security measures are adhered to regarding opening and closing procedures within the bank.
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner.

Supervisory Duties

• Coaching, counseling, scheduling, and training team members.
• Approving transactions and coordinating job duties.
• Reviewing time cards and preparing and conducting performance evaluations.

Requirements

• A minimum of three years of recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals within a goal and/or commission-based environment.
• Supervisory abilities, including leadership skills, sound decision-making, the ability to motivate others, and the capability to address conflict in a positive and productive manner.
• Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for sales and referral activities established for this position.
• Availability to work weekends and/or extended hours as required to support the banking center.
• Excellent client service skills, including interpersonal and communication skills.
• Excellent organizational skills.
• Proficiency in all Microsoft applications (Word, Outlook, Excel, etc.).
• Must have a current Notary certification or be willing to become one (pursue application, bond, and notary seal) at the Bank’s expense.

Preferred Skills

• Extensive knowledge and familiarity with banking products and services.
• Bilingual (fluent verbal and written English/Spanish) skills.

Physical Requirements

• This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion.
• Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

Schedule

Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. Candidates must be available to work weekend hours.