Banking Associate - Shelburne, VT

About the role

The Banking Associate role is located in Shelburne, Vermont, USA. TD is committed to fair compensation and growth opportunities. The base pay range is $22.00 - $27.75 USD per hour, with actual pay varying based on experience and skills. Candidates are encouraged to discuss compensation details with their recruiter.

Responsibilities

• Completes a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services.
• Delivers end-to-end advice to customers, building trust through educational content and tools, providing consultative support, and offering proactive insights and recommendations.
• Uses TD's systems and tools to engage with customers, acquiring and deepening relationships by providing advice and guidance to help customers achieve their financial goals.
• Accurately completes everyday banking transactions, either on the teller line or on the platform, while uncovering customer financial needs and educating on products, services, and tools.
• Serves customers, on both the teller line and platform, handling tasks such as opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creating and managing self-generated leads, managing received partner/retail to retail referral leads, customer outreach, setting and hosting appointments, and lead prioritization.

Requirements

• High school diploma or GED
• 1 year experience working with customers in any capacity, preferably demonstrated through volunteering, education, or military experience
• Demonstrated customer service skills
• Teller experience preferred
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Strong judgment in decision-making and problem-solving
• Proficient in Microsoft Office
• Notary License preferred

Qualifications

• Education: High school diploma or GED
• Experience: 1 year experience working with customers in any capacity
• Skills: Demonstrated customer service skills, strong organization skills, excellent communication skills, problem-solving skills, scheduling and prioritizing work, strong judgment, proficiency in Microsoft Office, notary license (preferred)

Skills

• Customer Service
• Financial Advice
• Banking Transactions
• System Utilization
• Lead Management

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$22.00 - $27.75 USD per hour, with actual pay varying based on experience and skills.

Schedule

Hours are 40 per week.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for our clients, colleagues, and communities. We are deeply committed to being a leader in client experience and fostering a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development: We'll provide training and onboarding sessions to ensure you've got everything you need to succeed in your new role. Interview Process: We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation: TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US W.