Banking Associate - North Hampton

About the role

The Banking Associate role is a professional position within Personal & Commercial Banking at TD. This role is responsible for delivering TD's Brand promise at a store location, performing a wide range of tasks, and providing advice and educational support on banking products and services.

Responsibilities

• Processes customer transactions and opens new accounts
• Provides educational content and tools to build trust with customers
• Offers consultative support and proactive insights to customers
• Uses TD's systems and tools to engage with customers and deepen relationships
• Services customers on the teller line and platform, handling personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online banking
• Manages wait times to meet with a Banker and manages customer appointments
• Manages self-generated leads, partner/retail to retail referral leads, and customer outreach activities
• Identifies and promotes opportunities to customers for products and services
• Ensures tasks are performed within established policy and procedures
• Completes all required job-specific, compliance-related training
• Ensures ongoing compliance with internal/external audit and regulatory requirements

Requirements

• High school diploma or GED
• 1 year experience working with customers in any capacity
• Demonstrated Customer Service skills
• Teller experience preferred
• Strong organization skills
• Excellent communication skills
• Effective problem-solving skills
• Ability to work during operating hours, including evenings, weekends, and holidays

Qualifications

• Education: High school diploma or GED
• Experience: 1 year experience working with customers in any capacity
• Skills: Demonstrated Customer Service skills, Teller experience preferred, Strong organization skills, Excellent communication skills, Effective problem-solving skills, Ability to work during operating hours, Strong organizational skills, Ability to work independently and within deadlines, Sound judgment in decision making and problem solving, Proficient in Microsoft Office, Notary License preferred

Skills

• Customer Service
• Banking Products Knowledge
• Consultative Support
• Financial Advice
• Product Promotion
• Customer Relationship Management
• Customer Authentication
• Compliance Regulations
• Internal/External Audit and Regulatory Requirements

Benefits

TD offers a competitive Total Rewards package which includes base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$22.00 - $27.75 USD per hour, commensurate with experience.

Schedule

Flexible schedule to accommodate operating hours, including evenings, weekends, and holidays.