Banking Associate - Hooksett

About the role

The Banking Associate role is a professional position within Personal & Commercial Banking at TD. This role is responsible for delivering TD's Brand promise at a store location, performing a wide range of tasks, and providing advice and educational support on banking products and services.

Responsibilities

• Processes customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advice to customers, building trust through educational content and tools, providing consultative support, and offering proactive insights and recommendations.
• Uses TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance.
• Accurately completes everyday banking transactions on the teller line or on the platform, uncovering customer financial needs and educating on products, services, and tools.
• Serves customers, on both the teller line and platform, handling tasks such as opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creating and managing self-generated leads, managing received partner/retail to retail referral leads, conducting outbound calls, and setting/appointing appointments.

Requirements

• High school diploma or GED.
• One year experience working with customers in any capacity, preferably demonstrated through volunteering, education, or military experience.
• Demonstrated customer service skills.
• Teller experience preferred.

Qualifications

• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

SkillsCustomer Service

Financial Advice

Banking Transactions

System Utilization

Lead Management

Problem Solving

Time Management

Decision Making

Microsoft Office Proficiency

Notary License

Benefits

Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range over time based on skills and experience.

Pay

$22.00 - $27.75 USD per hour, commensurate with experience.

Schedule

Hours 40 per week, typically Monday through Friday, with occasional evening, weekend, and holiday work as scheduled.