Banking Associate - Clinton Hill (30 Hours Weekly)

About the role

The Banking Associate role is located in Brooklyn, New York, USA. TD is committed to fair compensation and growth opportunities for all colleagues. Compensation details are provided in the Pay section.

Responsibilities

• Performs a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advice customers expect, covering educational content, consultative support, and proactive insights and recommendations.
• Uses TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain customers.
• Accurately completes everyday banking transactions, either on the teller line or on the platform, while uncovering customer financial needs and educating on products, services, and tools.
• Serves the customer, on both the teller line and platform, as needed, handling tasks such as opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creating and managing self-generated leads, managing received partner/retail to retail referral leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization.

Requirements

• High school diploma or GED
• 1 year experience working with customers in any capacity
• Demonstrated Customer Service skills
• Teller experience preferred
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear, and consistent
• Effective problem-solving skills
• Ability to work during operating hours, including evenings, weekends, and holidays
• Proficient in Microsoft Office
• Notary License preferred

Qualifications

• Education: High school diploma or GED
• Experience: 1 year experience working with customers in any capacity
• Skills: Demonstrated Customer Service skills, strong organization skills, excellent communication skills, effective problem-solving skills, proficiency in Microsoft Office

Skills

• Customer Service
• Financial Advice
• Banking Transactions
• System Utilization
• Lead Management

Benefits

TD offers a competitive Total Rewards package including base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

Base pay ranges from $23.75 to $31.00 USD per hour, with actual pay varying based on experience and other factors. For more details, candidates are encouraged to ask compensation-related questions during the recruitment process.

Schedule

Flexible work hours to accommodate operating hours, including evenings, weekends, and holidays.