Banker I Salem, MA Branch

About the role

As a Banker at Rockland Trust, you play a crucial role in the Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. Your daily tasks involve addressing customer needs, ensuring satisfaction, and proactively deepening customer relationships.

Responsibilities

• Sell and service bank products and services to existing and new customers
• Execute day-to-day transactional needs, including account opening and processing
• Make referrals to business partners in areas such as investments, mortgage, cash management, etc.
• Complete the Home Equity application process and close the deal
• Achieve individual and team sales and service goals
• Create and foster a fun, respectful work environment
• Represent Rockland Trust by establishing meaningful roots in the communities it serves
• Adhere to operational, regulatory, and security policies and procedures

Requirements

• Two-year degree or equivalent job experience
• Minimum 1 year sales experience in a financial or retail environment
• Must be or become a Notary Public and NMLS certified
• Successfully pass the Level I Business Certification
• Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment
• Strong verbal and written communication skills
• Excellent organizational skills, with attention to detail and accuracy
• Strong sales orientation with ability to balance multiple priorities, adapt, and work in a team environment
• Ability to work intuitively and find creative solutions
• High degree of professionalism and ability to demonstrate tact and diplomacy
• Positive approach to interactions with customers and team members
• Ability to work within normal office requirements, with long periods of standing and continuous customer support
• Ability to lift and carry up to 50 pounds
• Willingness and ability to work within a flexible work week, which may include weekends
• Ability to successfully complete our training program

Qualifications

• Two to four years of teller experience preferred

Skills

Rockland Trust values a strong sales orientation, excellent communication skills, and the ability to work in a team environment. We also appreciate candidates who can demonstrate self-service capabilities through various channels like ATM, Online Banking, and Mobile Banking.

Benefits

Comprehensive benefits package includes competitive compensation with performance incentive awards, health insurance, dental insurance, vision and pet insurance, 401K retirement plan, long term disability and life insurance, child care reimbursement, tuition assistance for graduate and undergraduate programs, and an award-winning wellness program. Additionally, Rockland Trust offers a supportive work environment with opportunities for professional development and recognition.

Pay

Competitive compensation with performance incentive awards.

Schedule

Flexible work week, which may include weekends, as customer needs dictate.

Equal Opportunity Employer

Rockland Trust is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.