Banker I Norwood Branch

About the role

Rockland Trust is a full-service commercial bank and financial services company dedicated to helping customers achieve their financial goals. Founded in 1907, we serve individuals, families, and businesses in New England with a focus on personal relationships and community impact.

Responsibilities

• Support customer relationship development and transaction processing to meet sales and service goals.
• Accurately and efficiently handle daily transactions, including account openings, processing, and customer inquiries.
• Proactively cross-sell bank products and services to existing and new customers.
• Complete the Home Equity application process and assist in the closing process.
• Achieve individual and team sales and service goals through active participation in sales promotions.
• Use a needs-based consultative approach to recommend products or services that enhance customer relationships.
• Answer routine and complex customer questions, troubleshoot issues, and ensure resolution.
• Maintain a strong foundation of product knowledge through training and ongoing learning.
• Utilize self-service channels such as ATM, Online Banking, and Mobile Banking.
• Create and foster a positive work environment, collaborating with the Branch Manager.
• Represent Rockland Trust by building meaningful roots in the communities we serve.
• Adhere to operational, regulatory, and security policies while managing customer relationships and risk.

Requirements

• Two-year degree or equivalent job experience.
• Minimum 1 year sales experience in a financial or retail environment.
• Successfully pass the Level I Business Certification.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong sales orientation and ability to balance multiple priorities.
• Professionalism and ability to demonstrate tact and diplomacy.
• Ability to work within normal office requirements, including lifting up to 50 pounds.
• Willingness and ability to work within a flexible work schedule, including weekends.
• Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Preferred Skills/Experience

• Two to four years of teller experience.

Benefits & Culture

Rockland Trust offers a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

We are an equal opportunity employer and strive to create a respectful and inclusive work environment where everyone has the opportunity to succeed. Our commitment to diversity and inclusion is reflected in our hiring practices and we welcome applications from candidates who bring unique perspectives and experiences to our team.

Pay

The salary range for this role is determined based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good-faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.