Bank Teller

About the role

As a Branch Banking Specialist II, you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate. You will handle a variety of transactions while engaging customers in thoughtful conversations to understand their goals, answer questions, and recommend solutions that truly fit their needs. Success in this role comes from your ability to listen, ask insightful questions, and create a positive experience that builds trust and long-term loyalty.

Responsibilities

• Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, and upholding customer service guidelines.
• Establishes new banking relationships through conversations based on financial needs.
• Provides account servicing and maintenance including address changes, ATM card disputes, online banking setup, and password resets.
• Recommends bank products and services to customers through beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxes.
• Adheres to compliance with regulations and Branch operational policies and procedures, conducts branch security checks of alarm and video systems, and completes required reports accurately and timely.
• Assists sales platform with daily pre-shift huddles, branch incentive contests, and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines.

Proportion of time spent on each duty will vary depending upon branch traffic and daily staffing needs.

Requirements

• High school diploma or GED equivalent.
• 1 year of experience successfully providing excellent customer service in a fast-paced environment.
• 1 year of experience as a bank teller.

A bachelor's degree in Business, Finance, or a similar field, or management experience, can stand in lieu of bank experience.

Location

Tred Avon Branch - 212 Marlboro Ave., Easton, MD 21601

Schedule

Full-time, non-exempt. Days of work: Monday-Friday, with rotating Saturdays. Closed Sundays and all Federal Holidays.

Pay

The pay range for this position is $19.00 to $23.00 hourly. Actual compensation offered may vary based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements, and/or skill level.

Benefits

• Comprehensive benefits package including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and more.
• Paid parental leave.
• 401k savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Employee perks such as employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement.
• Paid training program and continuous training sessions throughout the year on various topics.
• Generous paid time off and paid sick time.
• Community involvement opportunities.