Bank Teller

About the role

As a Branch Banking Specialist I (Bank Teller), you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate.

Responsibilities

• Handles customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, balancing cash drawer
• Provides superior customer service through conversation to identify client needs, in person and over the phone
• Promotes the bank’s products and services through beneficial customer conversations to help the customer meet their financial needs
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Aids customers in managing and optimizing their bank accounts and other products
• Maintains the highest level of confidentiality with all information obtained
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence

Requirements

Required Education And Experience:

• High school diploma/GED equivalent
• 1 year experience successfully providing excellent customer service in a fast-paced environment

Qualifications

Qualifications:

• Ability to handle multiple tasks simultaneously and prioritize effectively
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications
• Basic knowledge of banking products and services

Skills

• Excellent customer service skills
• Strong problem-solving abilities
• Effective verbal and written communication skills
• Ability to work independently and as part of a team

Benefits

Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work. Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!

Pay

The pay range for this position is $18.00 to $20.00 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Schedule

Full-time (35-40 hours weekly). Non-exempt. Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)