Bank Sales & Service Representative (Universal Banker)

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.
• Accountable for transaction accuracy and operational efficiency of that function.

Qualifications

• A High School Diploma or GED.
• 6 months of customer service, cash handling experience.
• Prior banking experience preferred, particularly in sales.
• Financial literacy and knowledge of retail banking products and services.

Skills

• Communication Skills - Interpersonal and Customer Service.
• Sales Skills.
• Adaptability.
• Teamwork.
• Flexibility.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.