Sales & Service Representative (Universal Banker)

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.
• Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.

Qualifications

• Basic Qualifications: High School Diploma or GED
• 6 months customer service experience
• Additional Skills and Experiences: 1+ years of recent banking experience, ideally as a Bank Teller or Universal Banker
• 1+ years of experience in bank sales
• 1+ years of recent, high volume cash-handling ($USD)

Pay

The base pay for this position is generally between $19.74 and $26.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.

Schedule

Details on the schedule will be provided in the offer of employment.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.