Bank Manager

Responsibilities

• Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects.
• Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer.
• Advises customers on products and strategies that meet their financial objectives.
• Identifies and makes referrals to other business groups.
• Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
• U.S. Only: Acts as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). Requires Federal registration with the Nationwide Mortgage Licensing System and Registry; the Bank will instruct on registration requirements. A criminal background review and credit history evaluation are required, as well as restrictions on performing in a real estate agent capacity.
• Fosters a culture aligned to BMO purpose, values and strategy