Bank Branch Manager - Brooklyn - Avenue U

About the role

The ideal candidate will lead a high-performing team, build meaningful customer relationships, and drive exceptional service, employee development, and business growth.

Responsibilities

• Oversight of branch performance, achieving financial goals, and efficient operations
• Leading and coaching a team, managing sales activities, and deepening customer relationships
• Developing and implementing sales strategies to grow revenue and market share
• Motivating sales teams to effectively manage a pipeline of prospects and customers
• Engaging in consultative conversations with customers to offer tailored solutions
• Analyzing branch performance data to drive strategic decisions
• Cooking and developing team members, setting clear expectations, enhancing performance, and fostering professional development
• Hiring, retaining, and motivating branch colleagues across all job families within the branch
• Managing branch scheduling to balance branch needs with employee availability
• Utilizing digital technologies and platforms to enhance customer interactions
• Providing an elevated experience, simplifying processes for customers while ensuring exceptional customer service
• Managing escalated customer problems and providing effective solutions
• Communicating clearly and effectively with customers in person, over the phone, or through digital channels
• Ensuring adherence to company policies and regulatory requirements

Qualifications

• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function
• OR 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education
• OR 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance
• 3+ Years Experience selling products and/or services in an incentive-based environment
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position
• Proven relationship-building skills and a customer-centric approach
• Excellent leadership and team management skills
• Excellent customer service skills and a passion for helping others
• Strong problem-solving skills with a proactive approach to issue resolution
• Experience in coaching and developing team members
• Excellent communication, consultative and influence skills both verbal and written
• Ability to educate and connect customers to technology and share the value of digital tools and platforms
• Ability to make data-driven decisions to improve performance and operational outcomes

Skills

• Computer proficiency and basic math skills
• Knowledge of company policy, compliance regulations, risk management and loss prevention
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to interact with integrity and professionalism with customers and employees

Benefits

We offer a comprehensive benefits package that supports your well-being and growth. Learn more about our benefits at Santander OnGoing/NH eGuide (foleon.com).

Pay

The base pay range for this position is $60,000.00 USD to $102,500.00 USD annually.

Schedule

Branch hours may include weekends and evenings.