Bank Branch Manager - Brooklyn - Avenue U

About the role

The ideal candidate will thrive in a dynamic, customer-focused environment and possess a proven track record in retail bank sales management or related roles.

Responsibilities

• Oversight of branch performance, achieving sales targets, optimizing operations, and enhancing customer satisfaction.
• Developing and implementing sales strategies to grow revenue and market share.
• Motivating sales teams to manage prospect and customer pipelines.
• Engaging in consultative conversations to offer tailored solutions and foster customer loyalty.
• Analyzing branch performance data to drive strategic decisions and improve performance and efficiency.
• Coeaching and developing team members, setting clear expectations, and enhancing performance.
• Hiring, retaining, and motivating branch colleagues across various job families.
• Managing branch scheduling to balance branch needs with employee availability.
• Utilizing digital technologies and platforms to enhance customer interactions and drive business outcomes.
• Providing an elevated customer experience, simplifying processes, and ensuring exceptional service.
• Managing escalated customer issues and providing effective solutions.
• Communicating clearly and effectively with customers in various channels.
• Ensuring adherence to company policies and regulatory requirements for risk management and compliance.

Qualifications

• 3+ years of demonstrated successful experience in retail bank sales management or related bank operations/support function.
• 5+ years of experience in retail sales management or equivalent.
• 12+ months of demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role.
• District Executive, District Operations Manager, and Region President endorsements of performance.
• 3+ years of experience selling products and/or services in an incentive-based environment.
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
• Proven relationship-building skills and a customer-centric approach.
• Excellent leadership and team management skills.
• Excellent customer service skills and a passion for helping others.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Experience in coaching and developing team members.
• Excellent communication, consultative, and influence skills both verbally and in writing.
• Ability to educate and connect customers to technology and share the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.

SkillsEstablishing and maintaining effective working relationships.

Creating a positive work environment and driving employee engagement.

Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.

Ability to work in a fast-paced environment and manage multiple priorities.

Ability to interact with integrity and professionalism with customers and employees.

Computer proficiency and basic math skills.