Bancorp Security Operations Center Agent II 7am-3:30pm

Responsibilities

• Respond to all Business Security Operations Center communication requests and alarm signals appropriately
• Execute life safety processes and procedures in a central station environment under supervision
• Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
• Make outgoing phone calls and dispatch proper authorities
• Operate all BSOC equipment and peripheral equipment under supervision
• Interact with external and internal customers via telephone, email and in person independently
• Promote a positive customer service atmosphere
• Perform other duties as assigned, including specialized projects

Requirements

• High school diploma or equivalent, college degree preferred
• Experience with 911 Dispatching or other Emergency Communications strongly preferred
• Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire
• Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision
• Self motivated problem solver with demonstrated analytical skill set
• Good organizational, multi tasking, and time management skills
• Ability to work in a team environment
• Demonstrated verbal and written communication skills, 30 wpm
• Successful completion of 4 week on the job training
• Experience with Microsoft Office Suite

Qualifications

While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Skills

High school diploma or equivalent, college degree preferred

Experience with 911 Dispatching or other Emergency Communications strongly preferred

Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire

Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision

Self motivated problem solver with demonstrated analytical skill set

Good organizational, multi tasking, and time management skills

Ability to work in a team environment

Demonstrated verbal and written communication skills, 30 wpm

Successful completion of 4 week on the job training

Experience with Microsoft Office Suite

Benefits

Bancorp Security Operations Center Agent II 7am-3:30pm

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Schedule

Bancorp Security Operations Center Agent II 7am-3:30pm

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Contact Information

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.

Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.