Bancorp Security Operations Center Agent I 3pm-11:30pm

We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

About the role

Responsibilities for the BSOC Central Station Event Analyst include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision. Accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Responsibilities

• Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.
• Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
• Make outgoing phone calls and dispatch proper authorities.
• Operate all BSOC equipment and peripheral equipment under supervision.
• Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
• Perform other duties as assigned, including specialized projects.

Requirements

• High school diploma or equivalent, college degree preferred.
• Experience with 911 Dispatching or other Emergency Communications strongly preferred.
• Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.
• Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.
• Self-motivated problem solver with demonstrated analytical skill set.
• Good organizational, multi-tasking, and time management skills.
• Ability to work in a team environment.
• Demonstrated verbal and written communication skills, 30 wpm.
• Successful completion of 4-week on-the-job training.
• Experience with Microsoft Office Suite.

Working Conditions

• General office environment in a Central Station setting.
• Extended viewing of computer monitors/screens.
• Minimal domestic and international travel will be required.

Schedule

3pm–11:30pm

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Benefits

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. You can learn more about those programs on our 53.com Careers page.

Location: Cincinnati, Ohio 45202