BALENCIAGA Sales & Client Advisor | Saks New York

About the role

The Sales & Client Advisor supports store management by ensuring proper opening and closing procedures, delivering top‑quality customer service, and helping maintain day‑to‑day operations, stockroom organization, visual merchandising, store maintenance, and sustainability compliance.

Responsibilities

• Achieve sales goals
• Perform opening and closing procedures according to company policy
• Organize and set up the stockroom for easy staff access to merchandise
• Assist management in overseeing day‑to‑day store operations
• Work toward balanced strengths in sales, operations, merchandising and personnel management
• Maintain strong interpersonal skills for clear, effective communication across departments, stores, colleagues and staff
• Handle customer complaints and feedback appropriately and timely
• Support, follow, implement and enforce the store operations manual; provide feedback on needed updates/changes
• Enforce all sustainability policies implemented locally and globally
• Partner with Stock Associate / Operations Manager / Sales Team to control store shrinkage through sound operational execution
• Ensure cash registers and safe function properly; enforce back‑of‑house standards for cash/change accuracy and timely bank deposits
• Assist with implementation of visual displays and merchandising as directed by the Store Manager/Direct Report per company standards
• Communicate company visual‑standard information from Store Manager and Corporate to the team as needed
• Oversee daily cleaning and physical up‑keep of the store interior and exterior; maintain fixtures, shelving, carpeting, lighting and supplies to highest standards
• Ensure proper supply levels are on hand at all times

Requirements

• 3+ years of experience in a similar role, preferably in retail or fashion
• Ability to manage multiple tasks in a fast‑paced, dynamic environment with excellent verbal and written communication skills
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Commercial awareness and strong business acumen through a genuine passion for the fashion industry
• Strategic vision to develop the business and a high level of personal performance

Benefits

• Opportunity to join Balenciaga’s Saks New York team and contribute to the brand philosophy
• Possibilities to learn and grow professionally
• Commitment to professional development within the House or the Kering group
• Empowerment to create, build and sustain high‑performing teams that excel in execution
• Guidance to reach full potential in a stimulating and fulfilling workplace environment

Pay

A reasonable estimate of the hourly range for this role in New York is $21.00 USD to $23.00 USD.

Schedule

Full time

Job Type: Regular • Start Date: 2026-09-25 • Organization: Balenciaga America Inc.