BALENCIAGA Sales & Client Advisor (Keyholder) | Boston Copley Place

About the role

We are seeking a Sales & Client Advisor (Keyholder) who will report to the Store Director. This role aids management in ensuring opening and closing procedures are performed correctly according to company policies and provides customers with top-quality service by meeting their needs and expectations.

Responsibilities

• Achieve sales goals
• Perform opening and closing of the store
• Ensure the stockroom is organized and set up properly for easy access to merchandise
• Assist management in overseeing day-to-day store operations
• Work toward balanced strengths in sales, operations, merchandising, and personnel management
• Maintain great interpersonal skills to ensure clear, effective communication with all departments, stores, colleagues, and staff
• Handle customer complaints and feedback appropriately and in a timely manner
• Support, follow, implement, and enforce the store operations manual; provide feedback on updates or changes as necessary
• Enforce all sustainability policies implemented by the company both locally and globally

Stock, Inventory & Loss Prevention Management

• Partner with the Stock Associate, Operations Manager, and Sales Team to reduce store shrinkage through sound operational execution
• Ensure cash registers and safe are functioning properly; enforce back-of-house standards for cash/change accuracy and timely bank deposits

Visual Management

• Assist with the implementation of visual displays and merchandising as directed by the Store Manager/Direct Report according to company standards
• Communicate all company information related to visual standards to the team as needed

Store Maintenance Management

• Oversee daily cleaning and physical upkeep of the inside and outside of the store
• Maintain fixtures, shelving, carpeting, lighting, and supplies to the highest standards
• Ensure proper levels of supplies are on hand at all times

Requirements

• 3+ years of experience in a similar role, preferably within retail or fashion companies
• Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Commercial awareness and strong business acumen through a genuine passion for the fashion industry
• Strategic vision to develop the business and maintain a high level of personal performance

Benefits

This is an exciting opportunity to join Balenciaga’s Boston Copley Place team. We offer possibilities to learn and grow, with a commitment to thriving your professional development within the House or the Kering group. We empower leaders to create, build, and sustain high-performing teams that excel in execution and guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe diversity in all its forms—race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law—enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and alignment with our brand behaviors.

Job Type: Regular
Schedule: Full time