Bakery Retail Shift Leader

Responsibilities

• Ensure positive guest and team member experience.
• Responding & addressing guests who are dissatisfied with service and/or product.
• Communicating to the team’s product offerings, new company initiatives and general updates about the bakery.
• Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations.
• Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures.

Benefits & Perks

• Flexible work schedule
• Free non-slip shoes (annually)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts!

Qualifications

• Two years of experience in a customer service environment preferred
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
• Excellent verbal and written communication skills
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

Physical Requirements

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

Education

• Associates or Bachelors degree with a focus in Business or Hospitality preferred
• High school diploma or GED required

Language Skills

• Must be able to speak, read, and write English

Other

• Ability to work flexible hours, including weekends and holidays, as needed