Bakery Manager-Mountain Green (INTERNAL ONLY)

About the role

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. A Bakery Manager oversees the daily operations of the bakery, ensuring high-quality product production, exceptional customer service, and efficient staff management. This role involves managing inventory, maintaining health and safety standards, and driving sales to achieve business goals.

Responsibilities

• Helps with the production, development, preparation, and maintenance of bakery items in accordance with recipes and consistent quality standards.
• Oversees daily bakery operations, including production schedules and workflow.
• Manages inventory levels, ordering supplies as needed to prevent shortages.
• Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.
• Hires, trains, and supervises bakery staff, fostering a positive team environment.
• Educates customers about Lee’s Marketplace bakery products and services.
• Maintains training and certification by attending in-person trainings and utilizing digital training platforms.
• Processes and completes orders through digital and in-person order systems.
• Monitors sales and profitability, implementing strategies to increase revenue.
• Manages budgets and controls costs, including labor and ingredient expenses.
• Provides excellent guest service by greeting and assisting guests in a friendly and courteous manner.
• Displays problem-solving skills and resolves guest issues with a focus on the "Lee’s Way."
• Stocks shelves and maintains displays according to store standards.
• Ensures product freshness by rotating stock, checking expiration dates, and using a first-in, first-out (FIFO) system.
• Unloads deliveries and organizes stock rooms as needed.
• Maintains accurate inventory of baking supplies and ingredients.
• Ensures baked goods are packaged appropriately to maintain freshness and comply with food safety regulations.
• Labels items correctly with pricing, ingredients, allergen information, and expiration dates.
• Oversees the display of baked goods to maximize freshness and appeal.
• Minimizes product waste by tracking production quantities against sales.
• Maintains a clean and organized work area, following all safety and sanitation procedures.
• Ensures proper storage temperatures for perishable items and dry ingredients.
• Oversees hygiene practices for bakery staff, including hand washing, glove use, and equipment sanitation.
• Handles and labels products containing common allergens to avoid cross-contamination.
• Reports safety hazards or equipment issues to the Store Director.
• Tracks daily, weekly, and monthly sales to meet targets and identify areas for improvement.
• Implements strategies to minimize product loss through proper rotation and inventory management.
• Creates efficient schedules aligned with sales forecasts and labor budgets.
• Conducts regular inventory counts and maintains accurate records.
• Ensures products are priced correctly to maintain profitability.
• Orders bakery products strategically to meet demand and prevent excess inventory.
• Reviews department financial statements to assess performance.
• Contributes to annual department budget planning and expense management.
• Monitors and reconciles department sales, shrink, and waste reports.
• Approves and oversees markdowns, discounts, and department promotions.
• Works cooperatively with team members to achieve store goals.
• Participates in team meetings and training sessions.
• Assists other departments as needed.
• Attends departmental, store, and company meetings as required.
• Maintains knowledge of and complies with all company policies and procedures.
• Promotes a harassment-free environment and reports potential harmful situations to management.
• Conducts performance evaluations and provides feedback to encourage professional growth.

Requirements

• High school diploma or equivalent (required).
• Previous food service experience (required).
• Previous leadership experience (required).
• Previous experience in retail or guest service (preferred).
• Food Handlers certification (required).
• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Ability to access and navigate all areas of the store.
• Occasional use and climbing of step stools or ladders.
• Age requirement: 21 years or older.

Skills and Abilities

• Strong leadership abilities, with experience in training and developing staff.
• Proven ability to motivate and inspire a team to achieve goals.
• Strong analytical and decision-making skills to address operational challenges.
• Strong organizational and multitasking abilities.
• Ability to learn new technology quickly.
• Ability to work in a fast-paced environment.
• Strong math skills and ability to read and follow instructions.
• Good verbal communication skills.
• Ability to handle customer inquiries and complaints effectively.
• Ability to write, speak, hear, and understand the spoken word.

Tools and Machinery

• Commercial mixers
• Pallet jack
• Wheeler
• Trash compactor
• Oven
• Fryers
• Slicers/knives
• Wrapping machine
• Scales
• Sheeters
• Trays, pans, racks
• Tempering tools
• Temperature-controlled rooms
• Computers
• Phones

Benefits

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays.
• Benefits packages including health insurance, disability plans, EAP, and 401k plans.
• Supplemental insurances.
• 10% discount (restrictions apply).
• Ace Hardware discount at Lee’s Ace Hardware locations.
• Paid Time Off for those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety-forward atmosphere.
• Innovative, supportive, and input-driven management team.