Bakery Manager

Key Responsibilities & Accountabilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Plans, organizes and directs day-to-day operations of the Bakery Department, exercising independent judgment and discretion.
• Conducts daily inspections of all Bakery department sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements.
• Oversees and assists with all bakery department duties such as: proofing, baking, decorating, slicing and packaging fresh bakery products.
• Implements effective promotional and seasonal displays. Prevents shrink and controls expenses. Accurately completes, maintains and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
• Maintains records on ad item movement. Orders, checks, receives and controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to Division directives. Stocks and rotates product. Maintains and organizes bakery department cooler and freezer.
• Counsels and trains associates with high potential for advancement opportunities. Schedules personnel to ensure adequate coverage and service levels. Communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Schedules personnel to ensure adequate coverage and service levels. Communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Monitors associate performance and effectively recommends personnel action to store director such as hiring, firing, layoff and disciplinary action. Identifies and trains associates with high potential for advancement opportunities.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination etc. to the Store Director and assists in appropriate handling.
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Attends required training and sales meetings.
• Resolves associate complaints where appropriate and reports action taken to Store Director.
• Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.
• Handles customer relations. Engages in suggestive selling and other sales techniques.
• Monitors daily log sheet, purchase report and sales and labor report.

Skills And Physical Requirements

• Working knowledge of all job duties including Cake Decorator, Baker, and Sales Associate, and performs those job duties as required.
• Strong communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain professional demeanor in dealing with customers and co-workers.
• Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.
• Operates computer software and electronic ordering devices to order and label product, plan sales, inventory and scheduling.
• Understands overall Company practices and Bakery Department policies and procedures.
• Able to judge and react to business activity.
• Knowledge of basic math and weights and measures.
• Uses work aids such as knives, scrapers and decorating tools.
• Operates related equipment such as: oven, mixers, microwave oven, bread slicer, scales and proof boxes.
• Utilizes cleaning supplies, including chemicals, and equipment. Hands are frequently exposed to water and cleaning agents. Requires use of plastic or latex gloves.

Pay, Benefits & Schedule

• The pay range is $28.40 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
• Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).