Bakery/Deli Clerk

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products in the correct portion size to prevent shrink.
• Recommend deli or bakery items to ensure customers get the products they want and need.
• Use all bakery equipment (refrigerators, freezers, slicers, ovens) according to company guidelines.
• Prepare foods according to food temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes, using various kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review "sell by" dates.
• Properly use kitchen equipment (stove, computerized scale, fryer, steamer, robot coupe, etc.).
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products for customers.
• Stay current with present, future, seasonal, and special ads.
• Maintain knowledge of products sold within the department and respond to customer questions.
• Monitor inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are updated.
• Promote trust and respect among associates.
• Create a welcoming environment by answering customer questions.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting repair needs.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced, sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain a current food handler's permit once employed

Desired Previous Job Experience

• Customer service skills
• Bakery or deli experience is helpful
• Retail experience