Bakery Customer Service

Location: Stony Point • Regular part-time

About the role

As a Bakery Customer Service Clerk you will provide excellent and friendly customer service while supporting the daily operation of the coffee/juice bar and bakery counter.

Responsibilities

• Provide excellent customer service, address customer needs, and answer questions in a timely and effective manner.
• Operate bakery cash register accurately.
• Acquire and maintain thorough knowledge of bakery menu, products, and services.
• Take orders with attention to detail (e.g., dairy preferences, vegetables in juice orders, cake and pastry orders).
• Communicate and consult with baking and decorating staff on special-order capabilities, design possibilities, and production requirements.
• Prepare and serve hot and cold beverages (e.g., coffee, espresso, blended drinks, juice, smoothies).
• Maintain a clean and well-stocked self-serve beverage station (e.g., coffee airpots, condiments, paper goods).
• Maintain proper and accurate signage in display cases.
• Assist with packaging, pricing, and merchandising bakery products.
• Organize, rotate, and stock workstation and department supplies (e.g., syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products).
• Clean and sanitize work areas, utensils, and equipment.
• Operate equipment (e.g., register, espresso machine, bagel toaster, bread slicer).
• Answer phones and pages promptly and courteously.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Immediately report safety hazards and violations to supervisors.
• Perform opening, mid, and closing duties as assigned.
• Work all scheduled shifts and attend required trainings and meetings.
• Other duties as assigned by supervisors.

Requirements

• 18+ years old.
• High School Diploma or GED.
• Food Handlers Certificate (ServSafe or ANSI compliant organization).
• Ability to follow directions and established procedures with attention to detail.
• Ability to effectively prioritize competing tasks in a fast-paced, evolving environment.
• Clear and effective communication style, both written and verbal.
• Team-player who can also work independently with minimal supervision.
• Basic math skills.
• Conversational English skills required when working with customers.
• Bilingual proficiency preferred.

Physical requirements

• Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
• Frequently lifts/carries 20 pounds and occasionally up to 50 pounds.
• Constant standing/walking during workday.
• Work requires standing, walking, bending, twisting, squatting, kneeling, and reaching.
• Bending and twisting at waist and neck; reaching above and below the shoulders.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Occasional exposure to extreme temperatures from freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, inside and outside of the store in all weather conditions.
• Consistent work in wet and dry conditions.
• May require use of ladders or step stools.
• Exposure to FDA-approved cleaning chemicals (gas, fumes, chemicals).
• Work with and around tools and equipment, including knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
• Intermittent noise from equipment and machinery.
• Wear non-slip, water- and oil-resistant closed-toe shoes.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$19.00–22.00 per hour

Schedule

• Complete open availability required.
• Weekends required.