Bakery Clerk

About Festival Foods

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

About the Role

At Festival Foods, our bakery associates play a key role in creating memorable moments for our guests. We pride ourselves on offering a dynamic and creative environment where you can contribute to a fun and fresh assortment of bakery delights. As a Bakery Clerk, you'll be at the heart of our bakery operations, ensuring every guest receives exceptional service. You'll assist guests in finding the perfect bakery items, take special orders with precision, and package products with care. Your creativity will shine as you contribute to our bakery offerings, enhancing special occasions and everyday moments alike.

Responsibilities

• Providing excellent guest service – greeting guests, answering questions, addressing concerns, and handling each interaction with professionalism and care
• Assist guests in locating specific bakery items and handling special requests with care
• Take accurate orders for cakes and other custom bakery products
• Answer phone calls courteously and helpfully, providing information and assistance as needed
• Package and price items, maintaining quality and minimizing waste
• Replenish bakery products to ensure availability and appealing display standards
• Monitor and manage stock levels, restocking products promptly to meet demand
• Ensure product freshness and presentation by rotating stock and removing outdated items
• Maintain cleanliness and organization of work areas, shelves, and the sales floor
• Adhere to food safety protocols and maintain accurate records
• Uphold Festival's quality standards, ensuring product quantity expectations are met promptly
• Perform other duties as needed to support the team
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Requirements

• Ability to deal tactfully and effectively with guests and all personnel
• Good oral and written communication skills
• Complete understanding of all safety requirements and company safety policies
• Must be available from 10 AM–5 PM and have weekend availability

Physical Demands & Work Environment

• Standing for extended periods of time (80% of time)
• Lifting up to 50 pounds on an occasional basis (20% of time)
• Frequently near moving machinery (50% of time)
• Occasional exposure to extreme temperatures (20% of time)

Benefits

• Associate Discount – 15% off your grocery purchases for you and your immediate household
• Weekly Pay & Premium Pay – Hourly associates are paid weekly. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling – schedules provided two weeks in advance for greater predictability and flexibility
• Vision & Dental Insurance – part-time and full-time associates are eligible for vision insurance and two dental coverage options
• Support – 3 weeks of paid parental leave, fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety
• 401(k) – annual discretionary match to help associates reach their savings goals