Bakery Cake Decorator

About the role

To prepare and display product in the department in a careful, clean, neat, and expedient manner and ensuring that all product is fresh, rotated, and well-stocked for our customers while maintaining great customer service. Commit to the “Golden Rule” and work with other associates to build a strong bakery team. Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO). Train other associates as needed.

Responsibilities

• Greet and respond to customer questions, assist at the service counter, and offer product suggestions.
• Dynamically sell products by providing customers with information needed to make product‑relation decisions.
• Write on cakes and prepare products to meet customer specifications.
• Ice, decorate, tray, package, label, and price products for island refrigerated cases; maintain the refrigerated service showcase.
• Fill customer special orders, including catering platters and custom cake requests up to wedding cakes; assist with delivery and set‑up as needed.
• Operate the Bakery department mixer.
• Prepare and wrap bakery‑related products.
• Maintain Roche Bros., Sudbury Farms high standards for product freshness and sanitation.
• Organize and rotate stock in the Decorator's section of the freezer and cooler.
• Process merchandise according to production guidelines and follow established sanitation standards.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Stock display cases and keep all bakery ingredients or merchandise rotated per company policy and product code dates (FIFO).
• Receive and unload bakery product and store in the designated area.
• Monitor and maintain the cooler, freezer, equipment, and work area to company sanitation standards.
• Keep work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Able to operate and clean bakery equipment and tools.
• Restock and use supply items efficiently to eliminate waste and maintain the lowest cost supply.
• Promote items on the public address system.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs, or property defacement.
• Successfully complete onboarding/e‑learnings and checklist within 30 days of hire or entering the department.
• Perform other duties as assigned by management.

Requirements

• Must be 18 years of age.
• Must be able to work as a team member and interact positively with customers.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Skills

• Customer service and interpersonal communication.
• Teamwork and collaborative attitude (RSTO mindset).
• Cake decorating, icing, and product preparation.
• Operation of bakery equipment (mixer, slicer, ovens, proofer, etc.).
• Knowledge of sanitation standards and the “Cleaner’s Creed.”
• Inventory management, stock rotation, and FIFO practices.
• Ability to follow production guidelines and maintain product freshness.
• Basic math for pricing, labeling, and weighing.

Pay

The hiring range for this position is $15.40 - $20.10 per hour.