Bakery Cake Decorator

About the role

To prepare and display bakery products in a clean, neat, and expedient manner, ensuring freshness, proper rotation, and excellent customer service while adhering to company standards and supporting a strong bakery team.

Responsibilities

• Prepare and display product in the department carefully, clean, neat, and expedient; ensure product is fresh, rotated, and well‑stocked.
• Maintain great customer service by greeting customers, responding to questions, assisting at the service counter, and offering product suggestions.
• Work as a team member and interact positively with customers.
• Read, write, speak, and understand English; follow instructions.
• Work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.
• Commit to the “Golden Rule” and work with associates to build a strong bakery team (RSTO: Respectful, Supportive, Totally Team Oriented).
• Train other associates as needed.
• Dynamically sell products by providing information needed for product‑relation decisions.
• Follow Roche Bros., Sudbury Farms guidelines for Cake Decorators.
• Write on cakes and prepare product to meet customer specifications.
• Ice, decorate, tray, package, label, and price products for island refrigerated cases; maintain refrigerated service showcase.
• Fill customer special orders, including catering platters and custom cake requests up to wedding cakes; assist with delivery and set‑up as needed.
• Operate the Bakery department mixer.
• Prepare and wrap bakery‑related products.
• Maintain high standards for product freshness and sanitation.
• Organize and rotate stock in the Decorator's section of the freezer and cooler.
• Process merchandise according to production guidelines and follow established sanitation standards.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Stock display cases; keep bakery ingredients/merchandise rotated per policy and product code dates (FIFO).
• Receive and unload bakery product and store in the designated area.
• Monitor and maintain the cooler, freezer, equipment, and work area to company sanitation standards.
• Keep work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Operate and clean bakery equipment and tools.
• Secondary functions: restock and use supply items efficiently to eliminate waste and maintain lowest cost supply.
• Promote items on the public address system.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
• Complete onboarding/e‑learnings and checklist within 30 days of hire/entering the department.
• Perform other duties as assigned by management.

Requirements

• Must be 18 years of age.
• Must be able to work as a team member and interact positively with customers.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Skills

• Cake decorating per Roche Bros., Sudbury Farms guidelines.
• Operating the Bakery department mixer and other bakery equipment.
• Icing, decorating, traying, packaging, labeling, and pricing products.
• Providing premier customer service and product suggestions.
• Inventory rotation (FIFO) and stock organization in freezer/cooler.
• Following sanitation standards and practicing the “Cleaner’s Creed”.
• Ability to lift and carry up to 50 lbs frequently.
• Effective communication in English.
• Team‑oriented mindset and ability to train associates.

Pay

$15.40 - $20.10 per hour

Schedule

Ability to work a schedule based on the business needs of the store location.