BAKERY/BAKER-CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Establish and maintain a safe and clean environment that encourages customers to return.
• Achieve and exceed sales and profit goals.
• Maintain cleanliness of counter, cases and coolers on a continuous basis.
• Handle stressful situations effectively and communicate clearly.
• Answer questions regarding products sold within the department and throughout the store.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain cleanliness of the work area and adhere to food safety regulations.
• Prepare special orders per customer requests.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Properly use kitchen equipment, proof-box, stove, computerized scale.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions and report any discrepancies.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

Requirements

• High school diploma or equivalent.
• Bakery experience.
• Retail experience.
• Second language: speaking, reading and/or writing.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.