PRODUCE/CLERK

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor quality‑assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent service while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate customers
• Promote corporate brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering product questions
• Gain and maintain knowledge of department products and respond to questions, making suggestions as needed
• Assist with the preparation of produce platters and trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review and inspect products for quality and freshness and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering or shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying management
• Practice preventive maintenance by inspecting equipment and notifying the appropriate manager of repair needs
• Notify management of customer or employee accidents
• Report all safety risks, illegal activity, robbery, theft or fraud to store management
• Work cooperatively in a high‑paced and sometimes stressful environment
• Manage conflict in a reasonable, non‑confrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults

Qualifications

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handler’s permit (once employed)
• Comparable retail experience
• Second‑language proficiency (speaking, reading and/or writing) – desired