BAKERY/ASST DEPT LEADER

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe, clean environment that encourages customers to return.
• Achieve sales and profit goals established for the department and control all quality assurance standards.
• Monitor all functions, duties and activities related to the Bakery department.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job‑specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated; answer product questions, make suggestions, and locate items.
• Inform customers of produce specials and offer product samples.
• Review and inspect products for quality and freshness and take appropriate action.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in‑store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the periodic promotional plan for the department.
• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and act on financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process; maintain awareness of inventory/stocking conditions; note discrepancies; train associates on inventory/stocking and Computer Assisted Ordering (CAO).
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with procedures, identifying unsafe conditions, performing preventive maintenance, and notifying management of repair needs or accidents.
• Report all safety risks, illegal activity, robbery, theft or fraud.
• Adhere to all local, state and federal laws and company guidelines.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential job functions with or without reasonable accommodation.

Minimum Requirements

• Excellent oral and written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handler’s permit (obtained after employment).

Desired Qualifications

• High School Diploma or GED.
• Management experience (any level).
• Bakery or retail experience.
• Proficiency in a second language (speaking, reading and/or writing).
• Ability to promote trust and respect among associates with a positive attitude.
• Strong communication of company, department, and job‑specific information to associates.
• Experience establishing department performance goals and empowering teams.
• Scheduling expertise to manage customer volume.
• Experience training and developing associates and conducting performance appraisals.
• Customer‑focused service skills, including answering product questions, making suggestions, and locating items.
• Ability to inform customers of specials and provide product samples.
• Skill in reviewing and inspecting product quality and freshness.
• Capability to develop and implement department business plans and sales promotions.
• Experience preparing seasonal critiques and implementing promotional plans.
• Ability to assist with budgeting, expense control, profit and loss reviews.
• Competence in updating price tags, promotional signage, and managing inventory processes.
• Knowledge of temperature control procedures and maintaining logs.
• Commitment to safety programs, preventive maintenance, and reporting hazards.
• Understanding of legal compliance with local, state, and federal regulations.
• Ability to work cooperatively in high‑pace environments and manage conflict constructively.
• Integrity in handling customer and business information.
• Willingness to follow directions and seek assistance when needed.
• Capability to support minors, individuals with special needs, and older adults.