Bakery- Assistant Manager

Work with the bakery manager to plan, organize, lead, coordinate, and optimize materials and human resources in the bakery department. Focus on providing a variety of high-quality merchandise, appealing displays, and excellent customer service to maximize sales and profits.

Responsibilities

• Function as the department manager in the bakery manager’s absence.
• Promote an open-door atmosphere to foster high associate morale and excellent customer service.
• Achieve the highest associate morale by managing in a respectful, supportive, and team-oriented style (RSTO).
• Commit to the “Golden Rule” and collaborate with associates to build a strong bakery team.
• Uphold the company’s service-oriented image by ensuring every associate greets, assists, and serves customers promptly, courteously, and professionally.
• Ensure the department meets performance standards outlined in the work and merchandising plan.
• Train and develop the bakery team to guarantee industry-leading expertise in accordance with company policies.
• Demonstrate strong communication skills and facilitate department meetings.
• Ensure new associates receive proper onboarding, including job descriptions, goals, and objectives.
• Administer discipline fairly to maintain high associate morale.
• Oversee completion of onboarding/e-learnings and checklists within 30 days of hire or department entry.
• Conduct weekly sales meetings with the bakery manager and associates to set merchandising, sales, and profit objectives.
• Assist the department manager with inventory, security, and expense control.
• Resolve customer complaints to the customer’s full satisfaction.
• Merchandise the department according to community needs.
• Order, receive, store, price, date, rotate, and stock products; prepare products for display and sale.
• Rotate bakery ingredients and merchandise in accordance with company policy and product code dates, using the oldest products first (FIFO).
• Control proper storage to limit shrink and damaged goods.
• Achieve and maintain department merchandising goals and standards (e.g., gross profit, presentation) in cooperation with the store manager and merchandisers.
• Ensure compliance with wage and hour policies; respond promptly to location mail, reports, and records.
• Assist with work schedules and breaks to consistently meet payroll budget goals.
• Proof dough products, bake breads, cookies, and other bakery items according to company guidelines.
• Prepare special orders (e.g., cakes for special occasions, party platters, cake writing).
• Offer product samples, answer customer questions, and assist with product selection.
• Delegate tasks and use initiative, ingenuity, and good judgment to solve problems and act on opportunities.
• Uphold company standards for safety, food handling, sanitation, and productivity; practice the “Cleaner’s Creed” and proper sanitation procedures.
• Monitor cooler and display area temperatures to ensure product quality; report refrigeration failures immediately.
• Maintain a clean, orderly, and hazard-free sales and work area; follow proper safety practices when lifting or moving products or using equipment.
• Verify price checks for customers as needed.
• Ensure all product labels, signs, and prices align with products.
• Enforce company dress code standards (e.g., name tags, personal hygiene).
• Report associate theft, customer shoplifting, unauthorized markdowns, or property defacement to management.
• Clean walls, fans, and drains in bakery coolers, display cases, and work areas.
• Perform other duties as assigned by management.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Successful experience in bakery operations, including merchandising, ordering, inventorying, and pricing.
• Completion of bakery operation training.
• ServSafe certification.
• Ability to work with limited supervision and display initiative.
• Must be able to read, write, speak, and understand English; ability to follow instructions.
• Ability to work a schedule based on business needs.
• Authorized to work in the U.S.

Skills

• Strong communication and team leadership.
• Ability to conduct and facilitate department meetings.
• Experience in inventory, security, and expense control.
• Proficiency in baking, proofing dough, and preparing bakery products according to company guidelines.
• Ability to delegate tasks and solve problems effectively.
• Knowledge of food safety, sanitation, and proper handling practices.

Physical Demands

• Never (0%): Crawling and reaching at waist or overhead.
• Occasionally (1-33%): Sitting, pushing and pulling up to 300 lbs., climbing up to 8 feet, kneeling, and crouching.
• Frequently (34-66%): Carrying and lifting up to 50 lbs., bending, balancing, and stooping.
• Continuously (67-100%): Standing and walking on tile or concrete, handling, fingering, feeling, talking, seeing, hearing, and smelling.

Safety Risk Factors

• Occasionally (1-33%): Loud noise, cluttered floor surface, contact with skin irritants, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Frequently (34-66%): Twisting of back and neck, contact with sharp objects, and slippery floor surface.
• Continuously (67-100%): Hazardous equipment (mechanical moving parts).

Working Conditions

• Work environment is indoors with exposure to both cold and hot temperatures.
• Continuous movement of the entire body.

Machines, Tools, and Equipment Utilized

• Fryer, bread slicer, ordering equipment, slicer, case cutter, ovens, proofer, kitchen utensils, electronic scales, mixer, shrink film wrapper, roller racks, unicarts, double deckers, skids, baler, pricing gun, trash compactor, water hose, intercom system, sink, cake machine, cooler, freezer, pallet jack, power jack, pressure washer, approved cleaning supplies and equipment.

Pay

The hiring range for this position is $19.40 - $25.20 per hour. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity.