Bakery and Coffee Supervisor

About the role

Reporting to the Bakery and Coffee Manager, the Bakery and Coffee Supervisor/Lead assists in managing all aspects of the front-of-house/service counters for both coffee and bakery. You will oversee service staff, ensure warm, friendly customer service, manage inventory, and maintain product quality and visual aesthetics.

Responsibilities

• Oversee service staff at bakery and coffee service counters, ensuring team members provide excellent customer service, including answering questions, selecting products, and packaging items with a smile.
• Manage inventory of bakery and coffee counters using movement reports to maximize sales and reduce waste.
• Assist the Bakery and Coffee Manager in overseeing weekly and monthly department promotions.
• Maintain the bakery case and coffee counter for product quality, expiration dates, and visual aesthetics.
• Stock, face, and keep products (e.g., bread, cookies, baked goods) clean and fresh in the vicinity of the case.
• Perform basic bakery duties such as baking off cookies and bread, cutting cakes, writing names on cakes, and packing.
• Maintain a positive, amicable, and upbeat customer service orientation with a "smile first" approach.
• Observe and enforce sanitation protocols and opening/closing procedures, including checking with the department manager at the start and end of shifts.
• Prepare and ensure team members prepare coffee beverages to customer satisfaction, delivered with a smile.

Requirements

• 1-2 years of customer service experience in a lead or supervisor role.
• Excellent verbal and customer service skills.
• Ability to prioritize work and handle multiple concurrent tasks.
• Ability to lift objects up to 20 pounds regularly and stand or walk for more than 4 hours per day.

About Us

Woodlands Market is a leader in gourmet retailing, service, and innovation in the grocery industry. Based in Marin County, we operate grocery stores in Kentfield, Tiburon, and San Francisco, as well as a Pet Shop in San Francisco and an off-site kitchen in San Rafael. We employ approximately 330 individuals, many with in-depth knowledge of the specialty food industry. Our commitment to community, food, service, and teamwork sets us apart from other grocery stores.

Benefits

• Competitive wages.
• Comprehensive health, dental, and vision insurance for full-time employees.
• 401(k) retirement plan.
• Paid vacation and holidays.
• Holiday premium pay for time worked on recognized holidays.
• 35% employee store discount.
• $50 subsidy towards non-slip shoes every 6 months.
• Team-oriented work environment with opportunities for growth and development.

Pay

$21-25 per hour.