Baker

Additional Considerations (if Any)

About the role

Baker Department: Bakery

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Aids customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Prepares make up, bakes, and fries all department products as needed.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Invoices and puts away product as instructed by the department manager.
• Anticipates product needs, not only for the current day but subsequent days.
• Inspects incoming products quality and quantity, e.g. mispicks.
• Understands the use and issues related to bakery equipment and follows up on potential maintenance issues.
• Checks signage for correct labels on ad items.
• Reviews department for potential safety issues, e.g. hot racks or knobs in hot water.
• Operates as a lead with bakery clerks.
• Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day).
• Proofs necessary items.
• Pulls product from the freezer or the cooler.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager.
• Reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products.
• Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager’s absence.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Qualifications

• High school or equivalent experience (department training helpful)
• Over six months up to one year of similar or related experience

Skills

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction

Worker Characteristics

• Must be physically able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects.
• Must have vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

Physical Requirements

• Continually exposed to flour, noise, and temperature extremes.
• Frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents.
• This is a fast-paced work environment with significant pressure.

Knowledge, Skills, Abilities And Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction

Education And Experience

• High school or equivalent experience (department training helpful)
• Over six months up to one year of similar or related experience

Working Conditions

• Continually exposed to flour, noise, and temperature extremes.
• Frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents.
• This is a fast-paced work environment with significant pressure.

Equipment Used To Perform Job

• Mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, and intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine.

Contacts

• Deals with customers and the general public on a daily basis, works with suppliers/vendors weekly, and deals with Federal/State Governmental or Regulatory Agencies yearly.

Confidentiality

• Has access to confidential information including sales.