Baker

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—evident in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments, from special occasions to daily indulgences. Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions, or addressing guest concerns, you’ll handle each interaction with professionalism and care.

Responsibilities

• Recipe & Production Control: Follow recipes and production lists precisely to ensure high-quality bakery and pastry items. Monitor dates and freshness, handle outdated items properly, and report shrinkage.
• Health & Safety: Adhere to all Health Department guidelines and Festival sanitation practices. Maintain cleanliness and organization in prep areas, coolers, freezers, and dry storage.
• Guest Service: Provide excellent customer service by assisting guests with finding items, taking special orders, and addressing concerns. Answer phone calls with proper etiquette and ensure guest satisfaction.
• Stock Monitoring: Keep an eye on stock levels and service floor needs, ensuring proper assortment and production levels, especially for early mornings and evenings.
• Quality Standards: Maintain food safety logs and ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Team Collaboration: Work closely with all Bakery associates to meet department goals and support a positive team environment.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

Requirements

• Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
• Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment while supporting team members.
• Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on ovens, lifting techniques, trash compactor, baler, mixers, slicing and packaging machinery, and other equipment.
• Retail Expertise: Knowledge of the retail food business and perishable department operations, with the ability to make timely and effective decisions.

Physical Demands and Work Environment

• Stand in one spot for long periods; bend, stoop, and kneel regularly (70% of the time).
• Full range of upper body motion.
• Lift up to 60 pounds frequently (50% of the time).
• Frequent repetitive motion of hands and wrists.
• Occasional exposure to extreme temperatures (20% of the time).
• Frequently near moving machinery (70% of the time).

Schedule

The Baker position includes early mornings, afternoons, weekends, and holidays. Flexibility to work evening or overnight shifts as needed.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support related to various personal and professional challenges.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates reach their savings goals.