Baker

About the role

Festival Foods is a Wisconsin grocer dedicated to serving communities and providing exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. This role is within our bakery department, which plays a crucial role in creating memorable experiences for guests.

Responsibilities

• Recipe & Production Control - Follow recipes and production lists precisely to ensure high-quality bakery and pastry items. Monitor dates and freshness, handle outdated items properly, and report shrinkage.
• Health & Safety - Adhere to all Health Department guidelines and Festival sanitation practices. Maintain cleanliness and organization in prep areas, coolers, freezers, and dry storage.
• Guest Service - Provide excellent customer service to our guests by assisting them with finding items, taking special orders, and addressing concerns. Answer phone calls with proper etiquette and ensure guest satisfaction.
• Stock Monitoring - Keep an eye on stock levels and service floor needs, ensuring proper assortment and production-level, especially for early mornings and evenings.
• Quality Standards - Maintain food safety logs and ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Team Collaboration - Work closely with all Bakery associates to meet department goals and support a positive team environment.
• Honor Commitments - Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team - Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions. To be successful in the Baker role, you should have:

• Customer Focus - Ability to deal tactfully and effectively with guests and all personnel.
• Effective Problem-Solving - Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
• Safety Awareness - Comprehensive understanding of safety requirements and company safety policies, including proper training on ovens, lifting techniques, trash compactor, baler, mixers, slicing and packaging machinery, and other equipment.
• Retail Expertise - Knowledge of the retail food business and perishable department operations, with the ability to make timely and effective decisions.

Qualifications

Physical Demands and Work Environment:

• Stand in one spot for a long period of time; bend, stoop, and kneel regularly (70% of the time).
• Full range of upper body motion.
• Lift up to 60 pounds on a frequent basis (50% of the time).
• Frequent repetitive motion of hands and wrists.

Work Environment:

• Occasional exposure to extreme temperatures (20% of the time).
• Frequent exposure to moving machinery (70% of the time).

Schedule:

• The Baker is a position with a work schedule that includes early mornings, afternoons, weekends, and holidays. Flexibility to work evening or overnight shifts as needed.

Benefits

• Associate Discount - Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay - Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Vision & Dental Insurance - Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Total Well-being Support - Associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future - Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Pay

Hourly - Competitive compensation based on experience and qualifications.

Schedule

The Baker is a position with a work schedule that includes early mornings, afternoons, weekends, and holidays. Flexibility to work evening or overnight shifts as needed.