Background Verification Specialist I (Contract Talent)

About the role

Robert Half Corporate is seeking a Background Check Verification Specialist I to join the team on a contract basis.

Responsibilities

• Process and Program Support
  • Work closely with customers as a liaison to identify and assess needs in resolving existing or emerging problems, escalating as appropriate.
  • Effectively manage large amounts of incoming calls and emails, researching and completing tasks specific to field and candidate questions/issues, as well as adding, removing, and auditing primary vendor user access.
  • Identify and present solutions to ensure excellent service standards and maintain high customer satisfaction within the prescribed 2-hour service level response time for Background Verifications, Drug Screen, Credit, PA2, and Health Screen programs.
  • Build sustainable relationships of trust through open and interactive communication, proactively seeking feedback to identify improvement opportunities.
  • Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected candidate information.
  • Perform additional program support activities as presented by management, which could include focus groups and collaboration meetings.
  • Maintain and update program tracking logs.
• Training Facilitation
  • Facilitate training for programs, processes, procedures, and vendor products to end users on an ad hoc, weekly, or monthly basis, including welcoming new primary vendor users and introducing the team.
  • Liaise with management to identify and facilitate training for program challenges.
  • Stay abreast of resource information to ensure appropriate information is provided to customers (e.g., training manuals, internal program support documents, intranet background check site, and vendor product reference guides).
  • Provide training to other support teams specific to a program (new program or program updates).
  • Participate in user training to better understand needs and future support.
  • Assist with identifying opportunities to increase efficiency, improve user adoption, process and process controls, customer service experience, and program support.
  • Participate in weekly staff meetings and monthly training meetings related to skill enhancement and informational purposes.
  • Create and maintain internal process documentation specific to the role.
• Vendor Interaction
  • Escalate challenges to 3rd party vendors when required.
  • Support adding to and updating the Issue Resolution Tool (IRT).
  • Create and submit change requests within the Robert Half tool on behalf of requestors (field, corporate services, management, etc.) for vendor updates and enhancements (e.g., creating a new customer package for credit checks).

Requirements

• Bachelor’s degree preferred.
• 2-3 years of customer service experience.
• Ability to multitask.
• Strong communication skills.
• Multi-system experience is a plus.

Pay

The typical hourly pay rate for this position is $18.27 - $27.40 and is negotiable depending upon experience and location.

Benefits

• Medical, vision, and dental insurance.
• Life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.