Back-Up Scheduler

Responsibilities

• Ensures community is adequately staffed in order to meet resident’s care and service needs and in accordance with the company standards and guidelines.
• Supervises direct care staff as delegated by manager/supervisor.
• Schedules associates and ensures they are communicated/distributed a minimum of one week in advance (or longer as required).
• Communicates updates to resident/client needs to associates.
• Manages on-call/after-hours business needs as assigned.
• Notifies supervisor of staffing shortages and additional staffing needs.
• Operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
• Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed.
• Reviews and reconciles billing on a weekly basis.
• Maintains billing information completeness and correctness before finalizing monthly resident billing.
• Maintains positive relationships and rapport with co-workers, residents, family members, and community personnel.
• Maintains client chart/documentation and filing practices as per company guidelines and best practices.
• Completes other duties as assigned.
• Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
• Manages on-call/after office hours and weekend’s business needs as assigned.

Qualifications

• High school diploma or General Education Degree (GED) required.
• One year experience working with older adults or in a related healthcare setting preferred.
• No certifications, licenses, or special requirements.
• Uses limited independent judgment to make decisions based on precedents and established guidelines.
• Has a working knowledge of a skill or discipline that requires basic analytic ability.
• Has an overall understanding of the work environment and process.
• Has working knowledge of the organization.
• Knowledge and working capability of PCs, including Microsoft Word and Excel.