Back- *Up Scheduler

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.

About Us

Brookdale is a nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn. We provide:

• Gracious hospitality and neighborliness for our residents and families.
• A home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leadership in clinical care.
• Extensive corporate support including a robust training program.

Responsibilities

• Ensures community is adequately staffed to meet resident’s care and service needs in accordance with company standards and guidelines.
• Supervises direct care staff as delegated by manager/supervisor.
• Ensures associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required).
• Effectively manages and communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.
• Manages on-call/after-hours and weekend business needs as assigned.
• Effectively communicates all staffing shortages and additional staffing needs to supervisor.
• Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
• Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed.
• Responsible for completing review and reconciliation of billing on a weekly basis.
• Ensures billing information is complete and correct prior to finalizing monthly resident billing.
• Maintains positive relationships and rapport with co-workers, residents, family members, and community personnel.
• Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.
• Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
• Completes other duties as assigned.

Requirements

• High school diploma or General Education Degree (GED) required.
• Prefer one year of experience working with older adults or in a related healthcare setting.
• Must have knowledge and working capability of PCs, including Microsoft Word and Excel.

Skills

• Uses limited independent judgment to make decisions based on precedents and established guidelines.
• Solves problems using standard procedures and precedents; knows when to refer issues to supervisor and when to handle them personally.
• Has a working knowledge of a skill or discipline that requires basic analytic ability.
• Has an overall understanding of the work environment and process.
• Has working knowledge of the organization.

Benefits

Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan
• Tuition reimbursement

Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. To support associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Pay

Base pay in range will be determined by applicant’s skills and experience.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Vision
• Requires interaction with co-workers, residents, or vendors
• Occasional weekend, evening, or night work if needed to ensure shift coverage
• On-Call on an as-needed basis
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards