Back Up Advocate

Duties & Responsibilities

• Be available to take approximately least 2 shifts per month (shifts are either Monday-Friday or Friday-Monday)
• Respond telephonically to helpline calls if the Primary Advocate on call does not respond
• Provide support to Primary Advocates through debriefs and in-moment assistance as needed and where required by departmental procedures
• Communicate as needed with Primary Advocate and Final Support Staff to ensure delivery of services
• Respond to acute/high-need calls that require a response beyond the scope of Peer Advocates
• Assess client requests for emergency transportation and shelter according to departmental procedures and facilitate access to resources
• Respond to Lethality Assessment Protocol calls from Law Enforcement and complete safety planning as indicated

Administration & Data Tracking

• Complete 6 hours of annual professional development to comply with NH RSA 173-C and SHARPP’s internal policies
• Track and submit professional development hours twice yearly
• Respond to communications from the SHARPP Assistant Director of Advocacy and/or Director
• Complete and submit client contact logs within 24 hours of service delivery to ensure data collection per SHARPP’s funding requirements
• Ensure data is tracked and transmitted in method compliant with NH RSA 173-C

Minimum Qualifications

• College Degree
• Excellent communication skills
• Experience with and knowledge of active listening
• Ability to assess needs and communicate departmental policy and procedures
• Ability to maintain client confidentiality
• Ability to exercise good judgment and critical thinking skills
• Completion of 30-hour Confidential Advocate Training per NH RSA 173-C (can be completed after hire)
• Relevant volunteer or work experience with crisis response, counseling, and/or advocacy
• Experience working with survivors of interpersonal violence
• Relevant college coursework or training on interpersonal violence, trauma, or other related topics