Back Office Technician

Summary

The Back Office Technician prepares patients for examination, assists optical professionals in providing eye treatment, and performs patient care, office, and laboratory duties.

Essential Functions

• Prepare patients for treatment and assist doctors, ensuring a positive and professional environment
• Collect and document patient's chief complaint
• Verify patient's ocular and medical health history and document medications
• Obtain patient consents and ensure they are read and signed
• Perform refractions
• Administer basic Visual Acuity (VA) assessments
• Perform intraocular pressure (IOP) tests with a Tonopen unit
• Take Fundus photos
• Administer Visual Field (VF) tests
• Perform Fluorescein Angiogram (FA) and Indocyanine Green Angiography (ICG) procedures
• Administer topical ophthalmic and dilation medications to patients
• Maintain clean, sterile, and stocked exam rooms
• Provide written instructions and patient education materials, ensuring patient understanding
• Provide accurate documentation and summarization of ocular examinations while maintaining patient flow and communication
• File patient forms and update information in CareCloud/EMR system
• May be required to drive patients in a company-provided vehicle (in some clinics)
• Maintain professional appearance and demeanor in accordance with Company policies
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues
• Maintain strict compliance with State, Federal and other regulations (OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies)
• Perform other duties as assigned by management

Requirements

• High School education, GED or equivalent
• Valid driver's license and automobile insurance
• Ability to travel to other clinics as assigned

Preferred Qualifications

• Experience in the Ophthalmic or Optometric Industry
• Experience as a Back Office Technician
• Certified Ophthalmic Technician (preferred)
• Certified Ophthalmic Assistant (preferred)
• Valid Driver's License may be required based on clinic location(s)

Skills & Abilities

• Team player with excellent communication and interpersonal skills (oral and written)
• Proficiency with WORD, EXCEL, and standard office equipment
• Ability to respond to common inquiries from customers, staff, vendors, or community members
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Professional and respectful interaction with others
• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, customer service focused
• Independent judgment and willingness to make timely, accurate decisions based on available information
• Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising quality
• Ability to prioritize tasks and projects with limited direction while understanding and contributing to clinic success

Work Environment

• Primarily an office classification with controlled temperature conditions and limited direct exposure to hazardous substances
• Noise level is usually low to moderate
• Ability to travel between offices
• Regularly required to sit, stand, walk, handle, feel, reach, see, talk, and hear
• Frequently lift and/or carry reports, records, and other materials typically weighing less than 20 pounds
• Occasionally required to stoop, kneel, bend, or crouch
• Finger dexterity needed to access, enter, and retrieve data using computer keyboard, calculator, and standard office equipment

Pay

$23.00+