Back Office Technician

About the role

The Back Office Technician is responsible for performing a variety of patient care, office, and laboratory duties. The Back Office Technician prepares patients for examination and assists other optical professionals in providing treatment to the eyes.

Responsibilities

• Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
• Collects and documents the patient’s chief complaint.
• Verifies patient’s ocular and medical health history.
• Documents any medications patient is taking.
• Obtains consents from patients.
• Ensures patients read and sign the consents.
• Performs Refractions.
• Administers basic Visual Acuity (VA) assessments.
• Performs intraocular pressure (IOP) tests with a Tonopen unit.
• Takes Fundus photos.
• Administers a Visual Field (VF) test.
• Performs Flourescein Angiogram (FA) procedures.
• Performs Indocyanine Green Angiography (ICG) procedures.
• Administers topical ophthalmic and dilation medications to patients.
• Maintains a clean, sterile, and stocked exams rooms.
• Provides written instructions and/or patient education materials for the patient to review at home.
• Ensures patient understands all instructions.
• Provides accurate documentation and summarization of an ocular examination, while maintaining patient flow and communication regarding appointment status.
• Files patient forms and updates information in CareCoud/EMR system.
• In some clinics, may be required to drive patients in a company-provided vehicle.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Requirements

• High School education, GED or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.
• Desirable Experience in the Ophthalmic or Optometric Industry.
• Experience as a Back Office Technician.
• Certified Ophthalmic Technician (preferred)
• Certified Ophthalmic Assistant (preferred)
• Valid Driver’s License may be required based on clinic location(s).