Back Office Technician

About the role

The Back Office Technician is responsible for performing a variety of patient care, office, and laboratory duties. The Back Office Technician prepares patients for examination and assists other optical professionals in providing treatment to the eyes.

Responsibilities

• Ensures a positive and professional environment where patients feel comfortable;
• Prepares patients for treatment and assists doctors;
• Collections and documents the patient’s chief complaint;
• Verifies patient’s ocular and medical health history;
• Documents any medications patient is taking;
• Performs Refractions;
• Administers basic Visual Acuity (VA) assessments;
• Performs intraocular pressure (IOP) tests with a Tonopen unit;
• Takes Fundus photos;
• Performs Visual Field (VF) test;
• Performs Flourescein Angiogram (FA) procedures;
• Performs Indocyanine Green Angiography (ICG) procedures;
• Administers topical ophthalmic and dilation medications to patients;
• Maintains a clean, sterile, and stocked exams rooms;
• Provides written instructions and/or patient education materials for the patient to review at home;
• Ensures patient understands all instructions;
• Provides accurate documentation and summarization of an ocular examination, while maintaining patient flow and communication regarding appointment status;
• Files patient forms and updates information in CareCoud/EMR system;
• In some clinics, may be required to drive patients in a company-provided vehicle;
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.

Requirements

• High School education, GED or equivalent;
• Valid driver’s license and automobile insurance;
• Ability to travel to other clinics as assigned;
• Desirable Experience in the Ophthalmic or Optometric Industry;
• Experience as a Back Office Technician;
• Certified Ophthalmic Technician (preferred)
• Certified Ophthalmic Assistant (preferred)

Qualifications

• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community;
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure;
• Ability to interpret and apply policies and procedures;
• Team player and contributor coupled with excellent communication and interpersonal skills (oral and written);
• Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment;
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused;
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature;
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work;
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

Skills

• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community;
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure;
• Ability to interpret and apply policies and procedures;
• Team player and contributor coupled with excellent communication and interpersonal skills (oral and written);
• Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment;
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused;
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature;
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work;
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

Benefits

Not specified

Pay

$21.00 - $23.30

Schedule

Not specified